Being a member of One Mount, VinShop is the pioneer in modernizing distribution & its infrastructure to provide business solutions and sales & ordering platform for Superior Profitability, Services & Experience for FMCG Suppliers and GT* Retailers (including their Shoppers)

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SCOPE OF WORK

• Use customer insights and data understanding to initiate & manage projects to improve customer experience, increase retention rate, decrease customer complains and claims
• Develop, launch, manage as well as continuously improve our customer policies & internal operations procedure to suit customers' needs and fix customer pain points
• Identify & evaluate risks that could occur during the customer journey & collaborate with other stakeholders to have a control & mitigation plan.
• Manage customer experience KPIs with other stakeholders.
• Research best practices in customer experience to benchmark & propose initiatives.

REQUIREMENTS

1. Key Skills

• Have at least 1 year of customer experience
• Research, analyze, data insight (give action plan in problem)

2. Domain Expertise

• Prefer candidates working in the e-commerce,...
• Experienced in managing projects, collaborating with stakeholders

3. Analytics Experience

• Experienced in data analysis using Excel, Power BI, SQL is plus

4. Individual Skills

• Fantastic communication skills
• Cross-functional collaboration
• Strategic thinking
• Strong problem-solving and data-driven decision-making skills

5. Mindset & Behaviors

• Business sense
• Customer-centric mindset
• High adaptability to the fast-paced startup environment

BENEFIT PACKAGE

Salary & Allowances:

• Competitive income with 100% salary on probation, lunch allowance, 13 fixed months salary, performance bonus, and gift on a special occasion.
• Annual leave: 15 days/year and other leaves/public holidays in accordance with the Labor Law of Vietnam
• Good Insurance added Bao Viet premium healthcare insurance
• Be provided with a high-performance laptop and screen

Career Growth

• Opportunity to experience a great workplace where young & world-class talents work together passionately
• Opportunity to promptly boost your capability by solving challenging issues of a big tech ecosystem. It’s worth your try.
• Very diverse offline and online seminars & workshops provided by company, supervisors, mentors, and buddies
• Clear and flexible career path
• Be sponsored to study online courses and get the certification.

Working Environment

• Modern and flexible Agile Office fully equipped with gaming, yoga, gym, lunch area, personal locker, open space... No dress code, just shine your way.
• Learning culture, initiatives, and proactive attitude are strongly encouraged at One Mount
• Team building, company trip, and internal events each month