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(Senior) Customer Experience Specialist
Company
One Mount Distribution
Location
Hà Nội
Contract Type
Full-time
End Date
25/07/2022

Being a member of One Mount, VinShop is the pioneer in modernizing distribution & its infrastructure to provide business solutions and sales & ordering platform for Superior Profitability, Services & Experience for FMCG Suppliers and GT* Retailers (including their Shoppers)

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SCOPE OF WORK

  • Use customer insights and data understanding to initiate & manage projects to improve customer experience, increase retention rate, decrease customer complains and claims
  • Develop, launch, manage as well as continuously improve our customer policies & internal operations procedure to suit customers' needs and fix customer pain points
  • Identify & evaluate risks that could occur during the customer journey & collaborate with other stakeholders to have a control & mitigation plan.
  • Manage customer experience KPIs with other stakeholders.
  • Research best practices in customer experience to benchmark & propose initiatives.

REQUIREMENTS

1. Key Skills

  • Have at least 1 year of customer experience
  • Research, analyze, data insight (give action plan in problem)

2. Domain Expertise

  • Prefer candidates working in the e-commerce,...
  • Experienced in managing projects, collaborating with stakeholders

3. Analytics Experience

  • Experienced in data analysis using Excel, Power BI, SQL is plus

4. Individual Skills

  • Fantastic communication skills
  • Cross-functional collaboration
  • Strategic thinking
  • Strong problem-solving and data-driven decision-making skills

5. Mindset & Behaviors

  • Business sense
  • Customer-centric mindset
  • High adaptability to the fast-paced startup environment

BENEFIT PACKAGE

Salary & Allowances:

  • Competitive income with 100% salary on probation, lunch allowance, 13 fixed months salary, performance bonus, and gift on a special occasion.
  • Annual leave: 15 days/year and other leaves/public holidays in accordance with the Labor Law of Vietnam
  • Good Insurance added Bao Viet premium healthcare insurance
  • Be provided with a high-performance laptop and screen

Career Growth

  • Opportunity to experience a great workplace where young & world-class talents work together passionately
  • Opportunity to promptly boost your capability by solving challenging issues of a big tech ecosystem. It’s worth your try.
  • Very diverse offline and online seminars & workshops provided by company, supervisors, mentors, and buddies
  • Clear and flexible career path
  • Be sponsored to study online courses and get the certification.

Working Environment

  • Modern and flexible Agile Office fully equipped with gaming, yoga, gym, lunch area, personal locker, open space... No dress code, just shine your way.
  • Learning culture, initiatives, and proactive attitude are strongly encouraged at One Mount
  • Team building, company trip, and internal events each month
1D
Being a member of One Mount, VinShop is the pioneer in modernizing distribution & its infrastructure to provide business solutions and sales & ordering platform for Superior Profitability, Services & Experience for FMCG Suppliers and GT* Retailers (including their Shoppers)
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