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Operation Manager (DFS)
Job Expired
Company
One Mount
Location
Hà Nội
Contract Type
Full-time
End Date
02/12/2021

At Digital Financial Services, we build fintech systems to combine with finance corporate and offer financial products (as Payment, Lending, Insurance, Investment, etc…) to Mass customers. We are looking for potential candidates to join our team. You are expected to:

Responsibilities

  • Collaborate with Business department to establish customer service model

  • Implement and monitor customer service channel including online self-service, call-center, chatbot, in-app/ email/ SMS notification, offline partner SA or GT network service, etc

  • Develop SOP and perform customer service function including application assistant, payment reminder, frequency question answer, compliant and escalation, and cross-sell/ up-sell

  • Measure and ensure customer service function operation with high standard and customer satisfaction

  • Optimize internal process to drive improvement in operation metric

  • Collaborate with relevant units to develop operational processes

  • Be responsible for analyzing and tracking indicators of operational effectiveness, and proposing innovation programs

  • Collaborate with relevant units to deploy operational improvement projects

  • Research, propose solutions to enhance management process, corporate operations to ensure it is lean and agile. 

Qualifications

  • Proven work experience as Operations Manager or similar role
  • Knowledge of organizational effectiveness and operations management
  • Experience budgeting and forecasting
  • Familiarity with business and financial principles
  • Experienced to set up call center
  • Excellent communication skills
  • Leadership ability
  • Outstanding organizational skills
  • Working in Financial Services, Banking is a plus
  • Fluent English

Benefit and Perks

Salary & Allowances

  • Competitive income, lunch allowance, 13 fixed months salary, performance bonus and gift on special occasion. 
  • Performance review: twice a year
  • Annual leave: 15 - 20 days/year and other leaves/public holidays in accordance with the Labor Law of Vietnam
  • Good Insurance added PVI premium healthcare insurance
  • Be provided with high performance laptop and screen

Career Growth

  • Opportunity to experience a great workplace where young & world-class talents work together passionately
  • Opportunity to promptly boost your capability by solving challenging issues of a big tech ecosystem. It’s worth your try.
  • Very diverse offline and online seminars & workshop provided by company, supervisors, mentors and buddies
  • Clear and flexible career path
  • Be sponsored to study online courses and get certification. 

Working Environment

  • Modern and flexible Agile Office fully equipped with gaming, yoga, gym, lunch area, personal locker, open space... No dress code, just shine your way.
  • Learning culture, initiatives and proactive attitude are strongly encouraged at One Mount
  • Team building, company trip and internal events each month
1MG
One Mount was established with the vision of building the largest technological ecosystem. We are committed to building a strong and sustainable ecosystem, creating a broad playing field to nurture and grow future start-ups, ideas, and unicorns helping to shape the future of growth in Vietnam.
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